This position will serve as clerical support for the Mental Health Center(s).

Responsibilities include, but are not limited to:

Greeting consumers, answering phone calls, directing calls to appropriate staff members or taking messages, obtaining purchase orders, and purchasing supplies. This staff also orders medications, checks-in medication upon arrival, and disseminates medications to individuals served. Position will perform complex data entry and run reports from various computer programs. Position will schedule appointments for all center staff including the doctor and nurse, mail reminder letters to all consumers one week prior to the appointment, place reminder calls to all consumers one day prior to the appointment. Position will check individuals in, collect payments, complete financial information, get copies of all insurance cards, and do vitals; will make bank deposits as necessary. Position will upload and/or file paperwork in the clinical record; pull charts for doctor and nurse, copy information from clinical record, and forward subpoenas following the system dictated by the Director of Clinical Records. Position requires initiative, excellent communication and organizational skills, and the ability to interact in a professional manner with a variety of staff members, consumers, family members, and community agencies. Other clerical duties may be assigned. Work is performed with minimal supervision within established guidelines, policies, and procedures. Must attend all appropriate meetings. HFC incorporates principles of trauma-informed care throughout the agency, emphasizing cultural sensitivity and a safe and respectful environment for all individuals served and staff. All job descriptions include the responsibility to learn about and implement trauma-informed practices within the scope of work for the position. Reassignment is a condition of employment that may occur at the employer’s discretion. Your work location and hours could change based on program needs.

Education, Training, and Experience

Graduation from standard high school or equivalent plus one year experience in performance of related duties as identified above and one year experience using Microsoft Word and Microsoft Excel.

Must have valid driver’s license and be insurable to drive Center vehicles. Must pass and maintain all Center mandated trainings

Knowledge, Skills, and Abilities

• Ability to read and proof correspondence, reports, computer printouts, etc.
• Excellent spelling and grammar. Ability to write memos, letters, various complex reports, miscellaneous documents.
• Ability to perform addition and subtraction. Ability to count money.
• Ability to complete financial assessments following procedure set out by TDMHMR.
• Ability to relate to verbal instructions, communicate in a courteous and effective fashion with co-workers, consumers and families, agencies and the public.
• Skilled in the use of personal and network computers, word processing, database, spreadsheet and office management software (Microsoft Office), CMHC, familiarity with CARE.
• Ability to use copy machine, fax machine, computer and printer. Experience with pager, telephone, dictation/transcribing equipment